Residential & Commercial Concierge Services for High-Rise Properties
80+ years of combined management experience, flat-rate pricing, and 24/7 operational support
OUR SOLUTION TO YOUR PROBLEM
Why Property Managers Choose a Professional Concierge Company
Managing in-house concierge staff consumes significant time and resources. Hiring, compliance, and turnover create ongoing operational strain. Coverage gaps lead to resident complaints and rising expenses.
Royale Company eliminates these challenges.
We handle recruiting, training, scheduling, supervision, payroll, uniforms, liability coverage, and 24/7 operations management — all for a transparent flat monthly rate.
Property managers get predictable costs and reliable service, without the HR complexity.
Explore Our Concierge Services
Concierge Service Categories
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Our residential concierge teams manage daily building operations: guest access, package handling, maintenance requests, amenity coordination, and resident support. Your building stays organized, responsive, and consistently professional.
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Commercial properties require concierge staff trained for business environments. Our teams manage tenant requests, delivery coordination, visitor protocols, and front desk operations — ensuring a polished and professional experience for employees, guests and customers.
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Condo associations and apartment buildings benefit from concierge staff trained in white-glove service, resident engagement, amenity management, and elevated guest handling. We enhance resident satisfaction while reducing management workload.
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Front desk concierges create a strong first impression while managing visitor check-ins, access control, and administrative tasks. Building concierges extend into broader operations, including supporting vendors, maintenance teams, and daily resident needs.
THE ROYALE DIFFERENCE
Why Property Managers Trust Royale Company
Trusted by 100+ Properties Nationwide
We serve 100+ residential buildings, commercial offices, condo associations, HOA communities, and mixed-use developments across the U.S.
Transparent Flat-Rate Pricing
One all-inclusive rate with no hidden fees — staffing, training, payroll, uniforms, management, and 24/7 support.
24/7 Supervision & Dedicated Account Management
We don’t just place staff — we actively manage operations for you.
Comprehensive Insurance & Risk Protection
Reduce your liability with our multi-layered coverage including property and liability protection, professional service coverage, client asset protection, employee-related protections — safeguarding you, your property, and all stakeholders.
Custom Protocols for Every Property
Every building is unique. We tailor staffing schedules, service protocols, and operational procedures to all your needs.
Professionally Trained & Certified Staff
All staff complete our proprietary Cornerstone Training Program and earn certification in hospitality service, building technology, emergency procedures, communication, security, and safety compliance.
Lower Staff Turnover & Consistent Service
Residents see familiar faces, enjoy reliable service, and experience fewer disruptions.
80+ Years of Combined Expertise
Deep experience in property operations, concierge management, and building staffing.
BENEFITS FOR PROPERTY MANAGERS
How Professional Concierge Staffing Improves Building Operations
Cut substantial operational and staffing expenses by eliminating: Recruitment, Training, Payroll, Overtime, and Management Overhead.
1. Cost Reduction & Predictable Budgeting
Your flat-rate pricing includes:
Recruiting and vetting
Professional training and onboarding
24/7 full management operations and coordination
Comprehensive insurance and liability coverage
No overtime, substitute, holiday or sick-day surcharge
End-to-end payroll processing, tax compliance, and benefits administration
Uniforms provided
2. Comprehensive, Hands-Off Staffing Management
We handle every aspect of the staffing operation:
Recruiting with verified background checks (Sterling & HireRight)
Structured training and staff onboarding
Payroll, taxes, benefits & HR compliance
Scheduling & guaranteed coverage
Performance management & 24/7 supervision
3. Dedicated Account Manager
One point of contact for everything:
Oversees coverage, quality control, and resident feedback
Manages compliance and ongoing training across all properties
Streamlines daily building operations through expert staffing and oversight
4. Consistent, reliable staffing supported by robust protection measures
Our retention-focused model delivers measurable benefits:
Stable, familiar concierges who know your building and residents
Increased service consistency and reduced training disruptions
Rigorous background screening for peace of mind
Comprehensive training and insurance coverage
Avg. staff tenure 5+ years
5. Total Quality Management
We deliver consistent service quality through:
Monthly scheduled and surprise supervisor visits
Quarterly performance reviews
Ongoing training updates
Proactive issue resolution
24/7 operational support
6. Comprehensive Insurance & Risk Protection
Our multi-layered coverage minimizes your risk exposure and protects all stakeholders:
Property and liability protection
Professional service coverage
Client asset protection
Employee-related protections
GET A CUSTOM, FLAT-RATE QUOTE FOR YOUR PROPERTY
“Trusted by 100+ residential and commercial properties”
RESIDENTS’ EXPERIENCE
A Better Resident & Tenant Experience from Day One
1. Familiar Faces They Trust
Low turnover means residents interact with the same reliable professionals daily—building trust, comfort, and a sense of safety.
2. Responsive Request Handling
Concierge teams manage packages, guest access, maintenance requests, and amenity scheduling efficiently.
3. Consistent, Trained Service Quality
Our Corner Stone Training Program ensures every staff member is certified in:
Hospitality standards
Safety & emergency protocols
Communication skills
Technology systems
4. Enhanced Safety, Security & Access Control
Experienced front desk and building staff learn your property layout, resident routines, and emergency procedures—improving threat detection and response readiness while ensuring only authorized individuals enter your building.
5. Elevated Resident Experience
Professional concierges deliver courteous service and create a welcoming environment that enhances resident satisfaction, strengthens your building's reputation, and increases property value.
6. Technology-Enhanced Monitoring
Our staff is trained to use modern building technology:
Remote monitoring systems
Digital incident reporting
Integrated access control
Real-time patrol tools
HOW IT WORKS
The Onboarding Process
Step 1
Consultation
We assess your building type, resident profile, and staffing needs.
Step 2
Proposal & Pricing
Clear, all-inclusive pricing with a detailed service scope.
Step 3
Staffing & Training
We recruit, screen, and train your concierge team based on your building’s protocols.
Step 4
Deployment & Management
Your team begins operations. Whether launching new or transitioning from existing staff, with full oversight and quality control.
Step 5
Ongoing Optimization
Regular communication, performance reviews, and continuous improvement.
FREQUENTLY ASKED QUESTIONS
Concierge FAQ
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In modern property management, the roles of front desk concierge, lobby attendant, and doorman have significantoverlap, with their terms often used interchangeably in the industry.
These positions typically share common responsibilities including entry access control, visitor management, package handling, administrative support, overseeing building traffic flow, and other services for residents and guests.
However, security guards distinguish themselves with additional specialized duties such as threat detection and emergency response. Security guards also hold government-issued licenses and certifications that authorize them to perform these enhanced security functions.
We provide properties with staffing solutions featuring hybrid roles that combine these responsibilities to create more efficient and seamless operations.
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Outsourcing eliminates recruitment, HR management, scheduling, and compliance burdens while significantly reducing costs. You gain professionally trained personnel, consistent service quality, predictable monthly expenses, and flexible scaling, all without the complexities of direct employment.
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Yes. We offer full 24/7 concierge staffing and round-the-clock supervision.
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Absolutely. Many clients consolidate their concierge, valet, security, building maintenance services and janitorial needs through us, benefiting from streamlined coordination, unified management, and consistent service standards, all with a single point of contact.
You have further questions?
Please visit our FAQ page for detailed information
TRUSTED BY PROPERTY OPERATORS
Trusted by Leading Property Managers Nationwide
"Staffing, scheduling, payroll, supervision.
All handled by Royale Company under a simple monthly flat rate. Less workload, lower costs. A relief on both fronts."
David Zhang
Developers, property management firms, real estate investors, condo associations, and HOA boards rely on our expertise. Our experience across residential, commercial, and mixed-use properties ensures you receive reliable staffing and consistent service quality.
“Get Reliable, Professional Concierge Staffing for Your Property”
We eliminate staffing complexity so you can focus on what matters:
Managing properties efficiently and keeping residents engaged