Concierge Services in New York City for Residential & Commercial Properties
Royale provides fully managed condo concierge services and front desk concierge staffing for NYC condos, co-ops, rental buildings, and commercial properties—one flat monthly rate, zero HR burden, 24/7 support.
TRUSTED BY
Managing building staff in New York means navigating the country's toughest labor market—high turnover, rising wages, demanding residents, and the constant weight of recruiting, payroll, and compliance.
Royale eliminates all of it. We provide vetted, trained concierge staff for New York City properties—front desk concierges, doormen, lobby attendants, and concierge security guards—under one transparent flat monthly rate.
Royale handles recruiting, Cornerstone Training, payroll, benefits, compliance, scheduling, and 24/7 supervision from our Manhattan office. No hidden fees, no surprises—just professional building operations that run without your intervention.
OUR SOLUTION TO YOUR PROBLEM
A Concierge Company in NYC That Handles Everything
ROYALE COMPANY
Trusted by Leading New York Property Managers and Developers
From our office at 387 Second Avenue in Gramercy, Royale staffs and supervises properties across all five boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island—from Upper East Side co-ops and Billionaires' Row condominiums to Downtown Brooklyn rental towers and Long Island City developments.
Our team knows New York's realities: co-op board expectations, luxury service standards set by the city's top developers, complex visitor and vendor protocols, and residents who expect white-glove service around the clock. Every Royale staffing plan is tailored to the building—whether a 40-unit prewar co-op or a 500-unit new development.
With offices in New York, Hoboken, and Stamford, we cover the entire tri-state area with local supervisors—not remote management.
LOCAL EXPERTISE
New York Concierge Staffing, Managed from Manhattan
BENEFITS FOR PROPERTY MANAGERS
Why NYC Property Managers Choose Royale
Cut staffing expenses, eliminate HR workload, and gain one accountable partner.
Benefit 1:
Reduced Operating Costs
Up to 18–25% lower total staffing costs versus in-house hiring. Royale's flat-rate, all-inclusive pricing covers recruiting, vetting, Cornerstone Training, uniforms, payroll, tax compliance, benefits administration, and insurance. No overtime, substitute, holiday, or sick-day surcharges—a decisive advantage in New York's high-cost labor market.
Benefit 2:
Hands-Off Staffing Management
Royale handles everything—you handle nothing. Hiring with verified background checks (Sterling & HireRight), structured onboarding, scheduling with guaranteed coverage, and 24/7 supervision. Your dedicated account manager proactively resolves coverage gaps, performance issues, and resident feedback.
Benefit 3:
Lower Turnover, Familiar Faces
An 85% staff retention rate—far above industry average. Royale's retention-focused model means your residents see the same trusted professionals every day, building the stability, familiarity, and security that boards and tenants notice.
Benefit 4:
Comprehensive Insurance & Risk Protection
Multi-layered coverage through industry leaders including Chubb and Travelers—property and liability protection, professional service coverage, and employee-related protections. Properties with professionally managed staffing may qualify for insurance savings of up to 10–15%.
Discover how all-inclusive concierge services reduce operational complexity, control costs, and improve resident satisfaction
Let's discuss your staffing challenges
RESIDENTS' EXPERIENCE
What Your New York Residents Experience
Familiar Faces They Trust
Low turnover means residents and boards interact with the same reliable professionals daily.
Responsive Request Handling
Packages, guest access, maintenance requests, amenity bookings, and vendor coordination handled efficiently—even at peak NYC delivery volumes—through platforms like BuildingLink and your building's property software.
Certified Service Quality
Every Royale concierge completes the Cornerstone Training Program: hospitality standards, safety and emergency protocols, communication, and building technology systems including Brivo and Genetec access control.
Enhanced Security & Access Control
Long-tenured staff learn your building layout, resident routines, and emergency procedures—improving threat detection and ensuring only authorized individuals enter your property.
Explore Our Concierge Services
SERVICES
Concierge Services We Provide in New York City
Front Desk Concierge — lobby reception, visitor check-in, resident requests, administrative support
Condo Concierge Services — dedicated concierge staffing for condominiums and co-ops, tailored to board requirements
Concierge Security Guards — licensed, certified personnel
Package, Delivery & Key Management — tracked through your building's property software
Access Control & Visitor Management
24/7 Emergency Response & Coverage
Many New York clients consolidate concierge with valet parking, janitorial, and building maintenance through Royale—one contract, one point of contact.
PRICING
Transparent, Flat-Rate Pricing
Unlike concierge companies that nickel-and-dime for every service component, Royale's all-inclusive rate covers recruiting, hiring, training, uniforms, payroll, management, and ongoing supervision. One predictable monthly cost, tailored to your building's size, hours, and service scope. Experience simplicity in budgeting—no surprises.
TRUST
A Concierge Company New York Property Owners Trust
“Staffing, scheduling, payroll, supervision. All handled by Royale Company under a simple monthly flat rate. Less workload, lower costs. A relief on both fronts."
— David Zhang | Property Manager | 200+ unit condos, NYC
Trusted by 100+ residential and commercial properties nationwide
Clients include leading NYC developers and management firms
80+ years of combined concierge and property operations expertise
Every hire background-checked through Sterling and HireRight
Insured by industry leaders including Chubb and Travelers
Local Manhattan office with 24/7 operational support
FREQUENTLY ASKED QUESTIONS
FAQ Concierge Services NYC
-
Royale's pricing is flat-rate and all-inclusive, based on your building's size, coverage hours, and service scope. Because recruiting, training, payroll, insurance, and supervision are bundled, most NYC buildings see up to 18–25% lower total staffing costs versus in-house hiring. Request a proposal for exact pricing.
-
We provide staffing services across all five New York City boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island—as well as the wider tri-state area through our Hoboken and Stamford offices.
Beyond New York, we also operate in nine other states and are continually expanding. If you’re unsure whether we cover your area, just ask—we’re happy to help.
-
Front desk concierges, doormen, and lobby attendants share overlapping duties—access control, visitor management, packages, resident support. Security guards additionally hold government-issued licenses for threat detection and emergency response. Royale offers hybrid roles that combine responsibilities for more efficient coverage.
-
Yes. Royale offers full 24/7 staffing with round-the-clock supervision, plus guaranteed coverage for call-outs at no extra charge.
-
Yes. Every candidate passes identity, employment, criminal, and reference checks through Sterling and HireRight before placement.
-
Absolutely. Many NYC clients consolidate concierge, doorman, security, valet, janitorial, and maintenance with Royale for unified management and a single point of contact.
Any further questions?
Please visit our FAQ page for detailed information
Request a Proposal
or Schedule a Free Consultation Today